Frequently asked questions about your privacy
We collect your name, date of birth, email address, phone number and a government-issued ID or passport for identity verification. When you make a deposit or withdrawal, we also record your chosen payment method — DANA, OVO, GoPay or QRIS — and the transaction amount. This information is used only to verify your identity, process payments and prevent fraud.
We retain your account data, transaction records and identity documents for seven years after account closure, as required by local financial and tax law where local law permits. After that period, your personal information is permanently deleted from our systems unless a legal or regulatory hold is in place.
Yes. You can request a complete copy of your data by contacting our support team via email or live chat. We will compile your account details, transaction history, verification documents and any notes in your file and send them to you within seven business days. No fee is charged for this request.
No. We do not sell, rent or share your personal information with third parties for marketing or any other purpose. We share your data only with payment processors to complete DANA, OVO, GoPay and QRIS transactions, and with legal authorities if required by applicable local law.
All payment data is encrypted using industry-standard TLS protocols both in transit and at rest. We store only encrypted payment tokens, never your actual bank details or card numbers. Your DANA, OVO, GoPay and QRIS transactions are verified by the payment provider and logged securely on our servers.
In the event of a confirmed breach affecting your personal information, we will notify you via email or phone within thirty days, explain what information was exposed and outline the steps we have taken to secure your account and prevent future incidents. We also notify relevant authorities where local law requires it.
You can update your email, phone number and contact details directly in your account settings. To request deletion of your full profile or correction of identity information, contact our support team. We will process requests within seven business days, though some data may be retained longer if required by local law or for fraud prevention.
